Terms and Conditions
General terms and conditions of sale
It is specified in advance that the present conditions govern the sales made by The RED JOKER S.A.R.L. relating to the games, figurines and books offered on their website http://www.the-red-joker-kingdom.com. These conditions apply to the exclusion of all other conditions.
ARTICLE 1 – PRICES
The prices of our products are indicated in euros including all taxes but excluding the cost of processing and shipping (see Delivery times and costs). As regards the price of the book, this one is established in the strict respect of the law Lang 81-766 of August 10, 1981
In case of an order to a country other than metropolitan France, you are the importer of the products concerned. For all products shipped outside the European Union and to the French overseas departments and territories, the prices will be calculated exclusive of tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not under the responsibility of The RED JOKER S.A.R.L. They will be at your charge and are your entire responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities.
All orders, whatever their origin, are payable in Euros.
The products will be invoiced on the basis of the rates in force at the time of the recording of the orders.
The products remain the property of The RED JOKER S.A.R.L. until the complete payment of the price.
ARTICLE 2 – ORDER
On Internet: https://the-red-joker-kingdom.com/.
The contractual information is presented in French and will be the subject of a confirmation containing this information at the latest at the time of delivery. The RED JOKER S.A.R.L. reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order.
ARTICLE 3 – VALIDATION
You declare that you have read and accepted the present General Conditions of Sale before placing your order. The validation of your order is thus worth acceptance of these General Conditions of Sale.
Except contrary proof, the data recorded by https://the-red-joker-kingdom.com/ constitute the proof of the whole of the transactions passed by The RED JOKER S.A.R.L and its customers.
ARTICLE 4 – AVAILABILITY
Our offers of products and prices are valid as long as they are visible on the site, within the limit of available stocks. In this context, information on the availability of products is provided to you at the time of placing your order. The information on the site is provided for information purposes only (simultaneous orders or stock errors). For products not stored in our warehouses, our offers are valid subject to availability.
In the event of unavailability of products after placing your order, we will inform you by mail or by post upon receipt of the information received. Your order will be automatically cancelled and you will be immediately refunded if your bank account has been debited.
For payment by check, in case of unavailability of all or part of the order, the refund will be made by check or in the form of a credit note, no later than thirty days from the payment of the amounts paid by the customer.
Beyond a period of 3 months, the outstanding amounts paid by credit card and not honored are cancelled for reasons of expiry of the authorization of withdrawal on the card.
ARTICLE 5 – DELIVERY
Shipments are made from Monday to Friday. The products are delivered to the delivery address that you have indicated during the ordering process. We send by e-mail the number of parcel allowing you to follow it on the website of the post office.
When you order several products at the same time and that one of them is out of stock (not indicated on the site), The RED JOKER S.A.R.L. reserves however the possibility of splitting the expeditions. The contribution to the processing and shipping costs will only be invoiced for one shipment. Only items shipped will be cashed.
In case of delay of shipment, an email will be sent to you. In this case and as long as the product is not shipped, you always have the possibility to cancel your order.
In case of payment by check, the order will be processed upon receipt of the check.
ARTICLE 6 – PAYMENT
The payment of your purchases is made by credit card (via PayPal) or PayPal transfer.
ARTICLE 7 – SATISFIED OR REFUNDED
You have a period of 14 days from receipt, to return the product that does not suit you (except if it is a dematerialized product. See Article 10).
The expenses of return will be then with your load.
The returns are to be made to :
SURFIN’MEEPLE FRANCE
1 CHE DE LA COUME
09300 LAVELANET
FRANCE
The return must be done in the original packaging, complete (accessories, instructions…) in good condition and accompanied by a copy of the invoice. Thank you for notifying us by email or by phone.
Items returned incomplete, damaged or soiled by the customer are not accepted.
ARTICLE 8 – CONFORMITY OF THE PRODUCTS
We commit ourselves to exchange you the apparently defective, damaged or damaged products or not corresponding to your order. In this case, we thank you to state in detail in writing or by e-mail.
Please return the defective products to us, so that we can send you the replacement items and contact The RED JOKER company to find out how to return them.
The shipping costs will be reimbursed to you on the basis of the least expensive rate available at the time of the order. In any case, you benefit from the provisions of the legal guarantee in particular those relating to the guarantee of the hidden defects.
The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfied or reimbursed) provided for in Article 7.
ARTICLE 9 – REFUND
The refund of products in the cases referred to in Articles 7 and 8, will be made within a period less than or equal to 30 days upon receipt of the products by us. The refund of the shipping costs of the initial order will be made on the basis of the least expensive mode of transport proposed by The RED JOKER at the time of the order.
The refund will be made by PayPal in the name of the customer who placed the order and to the billing address. No shipment in cash on delivery will be accepted, whatever the reason.
ARTICLE 10 – DEMATERIALIZED PRODUCTS
Special conditions for the sale of dematerialized products
It is necessary to download the latest version of Adobe Acrobat Reader (version 9) to view the content of PDF. This software is free and you can download it here.
These terms and conditions and general technical constraints are presumed to be known and accepted at the time of ordering. In no case, a claim or request for refund can be made on the basis of a lack of knowledge or a refusal of these general technical terms and constraints.
Technical protection measures
We draw your attention to the fact that the files of the dematerialized products are, except in exceptional cases, protected against copying by technical protection measures or Digital Rights Management systems and are watermarked (name, first name, e-mail, order number).
The digital files offered by The RED JOKER are only intended for private use. Any reproduction, representation or collective public use is prohibited and exposes its author to prosecution under the provisions of the intellectual property code.
Order and Delivery
From the validation of your payment, the order is confirmed and cannot be cancelled or refunded.
After validation of your order, you will receive an e-mail confirming your order at the e-mail address associated with your customer account. This e-mail contains a link to a download page for the digital files ordered. The sending of this e-mail is an acknowledgement of receipt of your order. Access to the files purchased is open to you on a personal basis only and remains valid indefinitely, from the moment the order is registered.
You will be able to find all the files of the dematerialized products purchased in the “My downloadable products” section of your account on The RED JOKER website.
Once you have received the download links for the digital files you ordered, you have no possibility of cancelling your order and the price of your purchase will be automatically debited, even if you decide later not to download the said files.
As soon as the download links are sent, the orders of digital files are considered firm and final and cannot give rise to any exchange or refund.
The fourteen-day withdrawal period opened in reference to Article L.121-20-20 of the Consumer Code cannot be applied when the order has been executed by sending download links that are equivalent to a final delivery of the product.
In case of difficulties, and in particular if you did not receive the download links, or if you experience a problem reading the e-mail address associated with your customer account, you can contact The RED JOKER via the customer service address: communication.trj@gmailcom
Responsibility
The RED JOKER S.A.R.L. cannot be held responsible for the limits linked to the Internet network and in particular to its technical performances and to the response times to consult, question or transfer data. In addition, it is your responsibility to take all appropriate measures to protect your own data and software from contamination by any computer virus.
In some countries, the laws in force prohibit or restrict free access to certain works. You agree to verify that under the law of the place of order, there are no similar prohibitions or restrictions on the digital files ordered.
The RED JOKER S.A.R.L. cannot be held responsible for any malfunction occurring at the time of downloading the digital files ordered and which would not be their fault.
ARTICLE 11 – CUSTOMER SERVICE
For any information or question, our salesmen are at your disposal:
E-mail: [email protected]
ARTICLE 12 – INTELLECTUAL PROPERTY
All the texts, comments, works, illustrations and images reproduced on the site https://the-red-joker-kingdom.com/ are reserved under the copyright as well as under the intellectual property and for the whole world. As such and in accordance with the provisions of the code of intellectual property, only the use for a private use is authorized, subject to provisions different even more restrictive from the code of intellectual property. Any total or partial reproduction of the site https://the-red-joker-kingdom.com/ is strictly forbidden.
The digital files ordered, their content, as well as all the elements reproduced on the site of downloading of products digitized under this service (in particular texts, comments, illustrations and iconographic documents) are protected by the Code of the Intellectual Property in France and by the foreign legislations governing the royalties and the neighbouring rights, the right of the marks, the right of the drawings and models, the right of the patents.
As such, the works of the mind which are thus presented and proposed for downloading and reading are only intended for strictly personal, private and free use. Any reproduction, adaptation or representation in any form and by any means whatsoever, and in particular the resale, exchange, rental or transfer to a third party, are absolutely prohibited.
The files of the digital products offered on the site of The RED JOKER S.A.R.L. are protected by technical protection measures or Digital Rights Management systems, i.e. protection systems allowing to control their use and in particular their copy. They aim to offer the customer maximum flexibility in the use of downloaded recordings while protecting the rights of authors, performers and publishers of works. The customer undertakes not to circumvent or undermine the technical control of the use of the downloaded digital files or any device with the same objective.
These technical protection measures are governed by the Law n° 2006-961 of August 1, 2006 on copyright and related rights in the information society. Any attempt to circumvent these Measures is subject to the penalties provided for by this same law. More generally, any use outside the framework defined in the present general conditions would be considered as an act of counterfeiting which exposes the customer to legal, civil or penal proceedings within the framework of the legislative and regulatory provisions in force.
ARTICLE 13 – RESPONSIBILITY
The products offered are in conformity with the French legislation in force. The RED JOKER S.A.R.L. cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered (for example in the event of prohibition of a title…). It is up to you to check with the local authorities, the possibilities of importation or use of the products or services you plan to order.
The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics and in case of doubt or if you wish additional information do not hesitate to contact us.
The RED JOKER S.A.R.L. is only responsible for the content of the pages it publishes through its website https://the-red-joker-kingdom.com/.
In the event of an obvious error between the characteristics of the product and its representation and/or the conditions of sale, The RED JOKER S.A.R.L. shall not be held liable.
ARTICLE 14 – APPLICABLE LAW – DISPUTES
This contract is subject to French law.
The language of this contract is French.
In the event of a dispute, the French courts will have exclusive jurisdiction.
ARTICLE 15 – PERSONAL INFORMATION
The information and data concerning you are necessary for the management of your order and our commercial relations. In accordance with the Data-processing law and Freedoms of January 6, 1978, you have a right of access and of correction to the personal data concerning you. You just have to write to us online or by mail to :
The RED JOKER
12, impasse du Pradet
82300 Caussade
France
Please indicate your name, first name, e-mail, address and if possible your customer reference.
ANNEXES
Article L211-4 Code de la consommation
The seller is obliged to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.
Note: Order 2005-136 2005-02-17 art. 5: The provisions of this order apply to contracts concluded after its entry into force.
Article L211-5 Code de la consommation
To be in conformity with the contract, the good must :
Be fit for the purpose usually expected of a similar good and, where appropriate :
Correspond to the description given by the seller and have the qualities that the seller has presented to the buyer in the form of a sample or model;
Present the qualities that a buyer can legitimately expect with regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling
Present the characteristics defined by mutual agreement between the parties
or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Note: Order 2005-136 2005-02-17 art. 5: The provisions of this order apply to contracts concluded after its entry into force.
Article L211-12 Code de la consommation
The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.
Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force.
Article L121-20-20 Code de la consommation
The seven-day withdrawal period cannot be applied when the order for dematerialized products has been executed by sending download links that are equivalent to a final delivery of the product.
Article 1641 Civil Code
The seller is bound by the warranty for hidden defects of the thing sold that make it unfit for the purpose for which it was intended, or that so diminish this use that the buyer would not have acquired it or would have given a lower price if he had known.
Article 1648 paragraph 1 Civil Code
The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.